Frequently Ask Question

FAQ: GENERAL

1WHAT IS SERVIO IN 50 WORDS OR LESS?
Servio is a Serviced and Virtual Office provider catering to all your business needs under-one-roof, locating you at one of Jakarta’s prominent business districts with the ultimate one-stop integrated business solutions that will nurture your business from development to fruition.
2WHAT SERVICES DOES SERVIO PROVIDES?
- Serviced Offices - Virtual Office - Meeting Rooms - Integrated Business Solutions
3WHERE IS SERVIO LOCATED?
Servio is located in one of the city’s prominent business locations at The Manhattan Square Building, Mid Tower 12th Floor Unit C-F Jl. TB Simatupang Kav 1-S Jakarta 12560 Indonesia & South Quarter Buiilding, Tower A 18th Floor Jl. RA Kartini Kav 8 Jakarta
4WHAT ARE THE OPERATING HOURS AT SERVIO?
We are open from Monday to Friday at 8.00 until 17.00 daily.
5HOW DO I KNOW IF SERVIO IS SUITABLE FOR ME?
From the perfect location to flexible leasing terms, Servio is committed in providing the best options that caters you all of your business needs, which includes our one-stop integrated business solutions.
6CAN SERVIO PROVIDE A RECEPTION TO ANSWER MY CALLS IN MY COMPANY NAME?
Yes, Servio’s highly trained receptionists will answer your calls with a personalized greeting for your company. This service is made available for clients who have chosen the Virtual Office and/or Serviced Office package.
7IS THERE A POLICY FOR PHONE USAGE?
Yes, you will be charged according to your usage at the end of each month.
8WHAT ELSE IS PROVIDED AT SERVIO?
Setting Servio apart from the rest is our unique Integrated Business Solutions that caters to all your administrative needs from Human Resources, IT Solutions, Tax and Accounting to Legal and Corporate Secretarial Services. Our offices presents a fully air conditioned workspace inclusive of all business essentials from high-speed internet connection and Wi-Fi, telephones, printers, photocopier and scanner as well as food and beverage services made widely available at your convenience.
9CAN I RENT DAILY?
Yes, you will be charged according to your usage at the end of each month.
10HOW CAN I RENT THE MEETING ROOMS?
Both Members and Non-members of Servio can rent the meeting rooms by phone (+62 21 8064 1000)
11HOW CAN I APPLY TO BECOME A SERVIO MEMBER?
Please contact us directly at +62 21 8064 1000 and we will arrange for an immediate tour of the facility prior to you joining us.
12CAN I TERMINATE MY CONTRACT AGREEMENT BEFORE IT ENDS?
Once the contract agreement has been signed, you must be committed throughout the duration of your contract. We recommend that you carefully consider your options before choosing the suitable package for your business.
13WHO CAN I CONTACT DIRECTLY FOR MORE INFORMATION?
Contact us directly here (add hyperlink to Contact Us Page) or call us at +62 8064 1000.

FAQ: SERVICED OFFICE

1WHAT IS A SERVICED OFFICE? WHAT SERVICES AND FACILITIES DOES HAVING A SERVIO SERVICED OFFICE PROVIDES?
A Serviced Office is an office or office building that is fully equipped and managed by a facility manager (Servio), which then rents individual offices or floors to other business owners/companies. As a Servio Client, your Serviced Office includes the following: Welcoming Reception Area One to Ten Working Stations Fully Furnished Office Suites Meeting and Conference Rooms Personalized Reception Assistance Telephone Answering with IDD Facilities elecommunication Services such as Call Forwarding and Voice-Mail Messaging Unlimited Broadband and Wireless Internet Access Mail Handling Access to Photocopier, Scanner and Printer IT Maintenance and Support Use of Pantry and Lounge Areas Daily Refreshments Utility Service: Water and Electricity
2WHAT ARE THE COSTS INVOLVED IN A SERVICED OFFICE? ANY ADDITIONAL ADMIN FEE?
Yes, additional costs shall apply for the use of telephone lines, F&B (Food & Beverage), integrated business services, stationeries from printing to laminating and for any other requests.
3WHAT ARE THE BENEFITS OF A SERVICED OFFICE?
A Serviced Office (add hyperlink to Serviced Office Page) is both efficient and cost-effective for any businesses, from startups looking for a professional start, to existing companies looking to expand within the area. Other benefits can also include: All set up and ready-to-use Secured Added Flexibility to lease agreements Access to pay-as-you-use facilities Access to highly-trained staff Access to professional assistance and advisors for your business Fully furnished offices Maintenance and Technical support provided The chance to test new markets comfortably
4HOW MANY PEOPLE CAN A SERVICED OFFICE ACCOMMODATE?
With up to 10 working stations available per room, Servio’s Serviced Offices can accommodate up to 10 team members comfortably, but not limited to. Should you wish to have more than 10 working stations, please inform us 1 to 2 weeks in advanced to allow us to prepare the space for you accordingly.
5CAN I ARRANGE A TOUR VISIT OF SERVIO’S SERVICED OFFICES?
To accommodate all of your business needs, Servio recommends that you visit our serviced offices to see it for yourself. Kindly contact us (add hyperlink to Contact Us Page) directly and we will arrange a full tour of Servio at your convenience.
6HOW LONG IS MY SERVICED OFFICE CONTRACT COMMITMENT?
With flexible leasing terms, our clients can choose to book daily, monthly or on an annual basis depending on your business needs.

FAQ: VIRTUAL OFFICE

1WHAT IS A VIRTUAL OFFICE?
A Virtual Office (add hyperlink to Virtual Office page) is a service for address mail, reception, telephone handling, etc. Virtual Office users are generally able to work without having to come to the office every day.
2WHAT ARE THE COSTS INVOLVED IN A VIRTUAL OFFICE?
Depending on the package that you have chosen, the costs will cover your Business Address, Telephone Services, Virtual Office (business Address and Telephone Services) and Virtual Office Premium (Virtual Office and Four Days of Office Space).
3WHAT ARE THE BENEFITS OF A VIRTUAL OFFICE?
Servio provides an invaluable service to your business with our One-Stop Virtual Office Solution, where you are able to access your work from home or anywhere according to your chosen package. The Virtual Office provides: Prominent Business Location Dedicated Phone Number Personalized Call-Answering Highly skilled Customer Service Representative Mail Handling and Fax line Access to Meeting and Conference Rooms Admin and Technical Support Broadband and Wireless Internet Access
4HOW LONG IS MY VIRTUAL OFFICE CONTRACT COMMITMENT?
The Virtual Office Contract Commitment is a minimum of 1 (one) year, which comes with an official letter of domicile for your company.