Privacy Policy

Effective Date: June, 2nd 2025

Welcome to https://servio.co.id (“Website”), operated by PT Mitra Graha Solusi. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or otherwise interact with us.

1. Information We Collect

We may collect the following types of personal data:

• Contact Information: Name, phone number, email address, physical address
• Demographic Information: Gender
• Location Data: Geolocation and related data
• Other Data: Any other information you voluntarily provide through forms or communications

2. How We Use Your Information

We may use the collected information for the following purposes:

• To provide and maintain our services
• To respond to your inquiries and communicate with you
• To improve user experience and Website functionality
• To send you updates, marketing materials, and promotional content (with your consent)
• To comply with legal obligations or respond to lawful requests

3. Sharing of Information

We do not sell your personal data. However, we may share your data with:

• Trusted service providers who perform services on our behalf
• Governmental or regulatory bodies when required by law
• Third parties with your consent or at your direction

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, use, or disclosure. However, no data transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to enhance user experience and collect usage statistics. You can choose to disable cookies through your browser settings.

6. Your Rights and Choices

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your personal data
• Object to or restrict certain processing of your data
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the contact details below.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of such websites.

8. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

PT Mitra Graha Solusi
The Manhattan Square Building, Mid Tower lt. 12 Unit C-F
Jl. TB Simatupang Kav 1, RT.3/RW.3, Cilandak Tim, Ps. Minggu, Jakarta 12560
Phone: +62 21 8064 1000
Email: contact@servio.co.id